Job Opportunity
Telesale and Sales Support Agent

About ShopMate & RDP

ShopMate is owned and operated by Retail Data Partnership (RDP). We exist to help retailers flourish. A range of innovative technology and data services allows us to support our customers to better understand their business and thrive in an increasingly competitive retail world. First launched in 1997, ShopMate has built up a customer base of more than 3,000 customers. The main customer groups are independent convenience retailers, wholesalers, brand partners and other service providers such as payments.

Key Details
Job TitleTelesales and Sales Support Agent
Contract TypePermanent
Department / LocationSales Support / RDP Offices - Essendine
Reporting ToSales Support Manager
Direct Reports0
Job Summary
We are looking for an experienced and enthusiastic telesales agent to contribute in generating equipment sales and services for our ever-growing company. You will be responsible for generating leads and closing deals over the telephone. You must be an excellent communicator and have first class customer service skills.
Key Responsibilities
  • Demonstrate first class customer service
  • Outbound direct sales calls during and after marketing campaigns
  • Outbound calls to recruit existing customers into campaigns or surveys
  • Inbound sales support calls
  • Assist and support the remote sales managers, creating leads
  • Engage with existing customers to upsell equipment to agreed KPI’s
  • Gathering of market information and product knowledge
  • Sales team administration
Other Information
Hours9am to 5pm - Monday to Friday (35 hour contractual working week)
Life Assurance4 times gross annual salary for death in service
PensionWorkplace Pension Scheme Minimum requirement 5% by employee and 3% by employer
Holiday25 working days holiday plus statutory holidays – holiday year runs from 1st January to 31st December
Probationary Period3 months
Notice PeriodOne week notice during probation period - one month thereafter
BonusBonus Scheme – General Staff Bonus. Bonuses are non-contractual - not guaranteed and can be removed at RDP’s sole discretion. Bonus payments are non-consolidated for all other contractual and non-contractual benefits including (but no limited to) pension and life assurance
The Person
Trait Desirable Essential
Naturally charismatic✓
Highly energetic - positive - and excited in their work✓
Resilient to dealing with knockbacks or difficult calls✓
Driven by achieving results and targets✓
Proven successful history within a telesales environment✓
Thrives under pressure✓
Personal Behaviours (Mandatory for all staff)
BehaviourRequired
A – Put customers first✔
B – Listen to our customers✔
C – Work with purpose and integrity✔
D – Support our colleagues✔
E – Stand by our word✔
F – Provide solutions that add value✔
IT Skills
Skill Level Desirable Essential
MS Office WordBasic✓
MS Office ExcelBasic✓
MS WindowsBasic✓
MS OutlookBasic✓
DatabasesBasic✓
"RDP is a good company to work for as everyone is friendly and helpful. I have progressed from Technical Support Agent to Testing Manager with plenty of training and support."
Craig Chambers - Software Testing Manager
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