Running a compact convenience store in the heart of Newbridge, Gwent, for over 13 years, Sandeep and Umi Patel have perfected the art of maximizing space and profitability. Their shop is not just a lifeline for locals—it’s also a lesson in how savvy management and customer insight can transform a small space into a thriving business.

Making the most of every square foot is critical in a smaller store. To stay ahead, Mr Patel relies on insights from his ShopMate EPOS system, using its detailed sales reports to track best-selling lines and optimize his stock. He complements this data with regular reading of industry publications like Asian Trader and Convenience Store, keeping his finger on the pulse of market trends and top-performing products.

“Space is always at a premium, so we can’t afford to carry slow moving lines,” Mr Patel shares. “The EPOS reports and industry insights help us focus on the products our customers really want and make sure our range is fresh and up to date.”

While many retailers have scaled back their print media offerings, Mr Patel has taken a different approach. His store continues to stock an extensive range of magazines and newspapers, catering to a loyal customer base that values these traditional formats.