Job Opportunity

Hardware Technician

Job Title

Hardware Technician

Job Details

Contract Type: Full Time
Job Functions: Provide excellent, consistent and professional levels of service to our customers and all aspects of the business.
Reports to: Hardware Team Leader
Location: Essendine, Rutland

About the Job

THE OPPORTUNITY:
RDP is the UK’s leading provider of specialist EPoS systems to the independent retail sector. Our dominant position in the industry is largely down to our best-in-class support, delivered by our passionate, talented team.

RDP have an exciting opportunity for a Hardware Technician to join our customer focused team. The main task will be the building of touchscreen EPoS systems ready to be installed by our team of engineers across the UK.

WHAT YOU'LL BE DOING:

System Builds:

  • Pre-install scanner set-up.
  • Disk and ‘Hotkey’ set-up.
  • Till and peripheral building/testing prior to installation.
  • Liaise with front office for installation dates.
  • Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment.

Stock:

  • Shipping of replacement parts as required, on time and to the correct address.
  • Recording/allocating stock serial numbers.
  • To keep the stock room/build area clean and tidy.
  • Report stock shortages to hardware manager.
  • Stocktaking on a bi-weekly basis.

General Duties:

  • Cleaning of second hand/returned equipment.
  • Repair faulty equipment if possible.
  • Test repaired equipment.
  • Chase customers for return of loan/faulty equipment.
  • Occasional emergency visits to shops to swap out hardware if Engineer availability low.
  • Postage.

YOU SHOULD APPLY IF:

  • You have a full clean driving licence.
  • You have previous experience of working as part of a team.
  • Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation.
  • Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach.
  • You are a confident and clear communicator.
  • You have an excellent professional manner at all times.
  • You are hardworking and committed, with a sense of humour.

Why Us?

RDP is also an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are 25 days of holiday plus bank holidays (pro-rata for part-time employees), bonus schemes, an on-site recreational room and events organised by both RDP and the team.

Ask any member of the team and they’ll tell you how welcoming we are all, and we can’t wait to welcome you to the RDP family and help you grow both professionally and as an individual. We're an equal opportunity employer and deeply value diversity within our organisation.

"RDP is a good company to work for as everyone is friendly and helpful. I have progressed from Technical Support Agent to Testing Manager with plenty of training and support."
Craig Chambers - Software Testing Manager
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