Hardware Technician
Key Details
Job Title:Hardware Technician
Industry: Information Technology & Services, Retail
Employment Type: Full-time
Job Functions: Provide excellent, consistent and professional levels of service to our customers and all aspects of the business.
Location: Essendine, Rutland
Hours: 9am to 5pm – Monday to Friday (35 hour contractual working week)
Holiday: 25 working days holiday plus statutory holidays
Probationary Period: 3 months
About the Role
RDP is the UK’s leading provider of specialist EPoS systems to the independent retail sector. Our dominant position in the industry is largely down to our best-in-class support, delivered by our passionate, talented team. RDP have an exciting opportunity for a Hardware Technician to join our customer focused team. The main task will be the building of touchscreen EPoS systems ready to be installed by our team of engineers across the UK.
What you'll be doing
System Builds
- Pre-install scanner set-up
- Disk and ‘Hotkey’ set-up
- Till and peripheral building/testing prior to installation
- Liaise with front office for installation dates
- Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment.
Stock
- Shipping of replacement parts as required, on time and to the correct address
- Recording/allocating stock serial numbers
- To keep the stock room/build area clean and tidy
- Report stock shortages to hardware manager
- Stocktaking on a bi-weekly basis.
General Duties
- Cleaning of second hand/returned equipment
- Repair faulty equipment if possible
- Test repaired equipment
- Chase customers for return of loan/faulty equipment
- Postage
You should apply if:
- You have a full clean driving licence
- You have You have previous experience of working as part of a teamwithin the forecourt/fuel supply industry;
- Demonstrable organisational skills, including time management, prioritisation of tasks and self motivation
- Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach
- You are a confident and clear communicator
- You have an excellent professional manner at all times
- You are an open and honest person, comfortable working on your own and as part of a wider team.
Why Us?
RDP is also an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are bank holidays included in addition to 25 days of holiday, bonus schemes, an on-site recreational room and events organised by both RDP and the team.
Ask any member of the team and they’ll tell you how welcoming we are all, and we can’t wait to welcome you to the RDP family and help you grow both professionally and as an individual.
- A competitive salary based on experience and industry benchmarks with yearly salary reviews
- Twice yearly bonuses
- A flexible working environment
- 25 days annual leave + Long Service Award of one extra day annual holiday for every 5 years worked
- Life assurance
- Pension scheme (4% employers’ contribution)
At RDP we embrace diversity and equal opportunity, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
