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Latest Articles

The Scottish Government are bringing in new regulations regarding foods high in fat, salt or sugar (HFSS). Here’s what you
Reduce time spent on your day-to-day operations with ShopMate EPoS system so you can invest it in growing your business.
We’re pleased to announce that ShopMate has achieved Cyber Essentials Plus certification, demonstrating our continued commitment to cyber security and
Retail Family provides a supportive online space where independent retailers can talk openly, share experiences and connect with people who
The UK Government has published new guidance to help retailers prepare for changes under the Tobacco and Vapes Act 2026.
We’re hosting an office afternoon tea in support of Breast Cancer Now. It’s an important cause and one that’s close
The Management Portal has now been replaced by BackOffice 360, our new platform designed to provide a more intuitive and
Shaun Robson and the ShopMate Team were taking on a challenging golf Marathon in support of Macmillan Cancer Support.
ShopMate Team photo at the MacMillan Breast Cancer Tea Afternoon event
Community and Charity

Afternoon Tea for Breast Cancer Now

We’re hosting an office afternoon tea in support of Breast Cancer Now. It’s an important cause and one that’s close to our hearts – breast cancer accounts for 15% of

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ShopMate Team MacMillan Golf challenge 2026
Community and Charity

Four Rounds, One Cause

Shaun Robson and the ShopMate Team were taking on a challenging golf Marathon in support of Macmillan Cancer Support.

Read More »

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Tobacco Duty Increase

Important: Don’t Switch Off Your Till

Following the Tobacco Duty Increase, some prices in your store will change. We’re working closely with wholesalers and suppliers to make sure any necessary price updates are applied as quickly as possible.

  • Prices will update automatically.

  • You’ll receive a message on your ShopMate EPOS system when the update is complete.

  • Do not reboot or switch off your till – doing so will delay the update. The system needs to stay on to receive and apply the new pricing.

  • Once updated, it can take 2–3 hours for the cache to fully refresh.

  • Don’t forget to update your Shelf-Edge Labels (SELs) to reflect any new prices.

  • Any questions call our Technical Support Team on 01780 480 562 (9am – 5pm).