1. Acceptance of Terms of Use:

By using this website YOU ACCEPT THESE TERMS OF USE and you agree to comply with them. If you do not agree to these terms, you must not use this site.

We recommend that you print or otherwise retain a copy of these terms for future reference.

2. Website Use and Variations:

The content of the pages of this website is for your general information and use only.The content of the pages of this website and these terms of use are subject to change without notice.

3. Cookies – This website uses cookies:

If you allow the use of cookies they will be used to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We also use cookies to understand and save user’s preferences for future visits.

Please see our “Privacy Policy” for more information – Click Here.

4. Links:

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website without our prior written consent.

5. Privacy Policy:

Details provided by you and certain other information about you is subject to our Privacy Policy – Click Here.

6. Exclusion of Liability:

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We exclude all liability whatsoever for any loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damage and whether in tort contract or otherwise) suffered by you or any third party arising in connection with the use or inability to use this website or reliance upon the contents of this website or any websites linked to this website or the material on such linked websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing of this website or your downloading of any material from this website or any websites linked to this website save that nothing in this legal notice shall exclude or limit our liability for death or personal injury caused by negligence, fraud or any liability which cannot be excluded by law.

7. Copyright Notice and Trade Marks:

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

8. Complaints Procedure :

At ShopMate, we strive to ensure complete Customer satisfaction with their purchase. However, if problems arise, Customers can follow the procedure outlined below.

• If you are not completely satisfied with our products or services, your first step should be to contact our customer support team. Contact details are available at https://shopmate.co.uk/contact-us/ . Our customer support team will aim to resolve your issue within 48 hours.
• If your issue remains unresolved after contacting our support team, you can file a formal complaint. You can do this by:
  • Sending an email to: office@retaildata.co.uk
  • Sending a letter to Customer Service, Unit 2a, Wakely Works, Meadow Park Industrial Estate, Bourne Road, Essendine, PE9 4LT.
• Please include the following information in your complaint:
• Store ID
• A detailed description of the issue
• Your preferred contact details
• We will acknowledge receipt of your written complaint within 2 business days, confirming receipt.
• A manager will work diligently to resolve your complaint as swiftly as possible. They will collaborate with you to fully understand the issue and propose a suitable resolution where a fault is identified.
• After a resolution is reached, the assigned manager will provide you with a written explanation via email outlining the resolution and the reasons behind the decision.
• If you remain dissatisfied with the resolution, you can notify the assigned manager that you wish to escalate the complaint further. The complaint will be escalated to a member of the senior management team for review.
• We expect all interactions with our staff to be courteous and professional. Abusive, offensive, or harassing behaviour, including threats or insults, will not be tolerated. Should such behaviour occur, we reserve the right to cease all correspondence with the Customer and report the incident to relevant authorities. We appreciate your cooperation in maintaining a professional and respectful environment.
• Please note that no claim will be valid unless the Customer has followed the above process.

9. Unauthorised Use of this Website:

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

10. Governing Law and Jurisdiction:

Your use of the website and these terms of use, their subject matter and their formation (and any non-contractual disputes or claims), are all governed by English law. You and we agree to submit to the exclusive jurisdiction of the courts of England.