Installation Engineer
Key Details
Job Title: Installation Engineer
Industry: Information Technology & Services, Retail
Employment Type: Full-time
Job Functions: Provide excellent, consistent and professional levels of service to our customers and all aspects of the business.
Location: Office based, Essendine, Stamford
Hours: 9am to 5pm – Monday to Friday (35 hour contractual working week)
Holiday: 25 working days holiday plus statutory holidays
Probationary Period: 3 months
About the Role
RDP is the UK’s leading provider of specialist EPoS systems to the independent retail sector. Our dominant position in the industry is largely down to our best-in-class support, delivered by our passionate, talented team.
RDP have an exciting opportunity for an Installation Engineer to join our customer focused team. One of the most important elements of the role is that in many cases the installation engineer is the first person from RDP that the customer will meet. It is therefore very important that the engineer leaves an excellent first impression of the company.
What you'll be doing
- Report in to the Installation Manager weekly for schedule.
- Drive to UK sites to install Epos systems, which may entail overnight stays.
- Become proficient in the ShopMate software in order to train the customers in its functionality.
- Deal with customers’ requests via the telephone.
- Visiting sites for engineer engagements/breakdowns
- Willingness to provide demonstrations of the Epos system at occasional trade events.
You should apply if:
- You have a full clean driving licence.
- You have previous experience of working as part of a team.
- You have basic DIY skills, drilling holes, using a jigsaw.
- You are able to run network cables, often through suspended ceilings
- You have knowledge of cable management
- You have knowledge of basic network fault finding
- Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation.
- Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach.
- You are a confident and clear communicator.
- You have an excellent professional manner at all times.
- You are hardworking and committed, with a sense of humour.
Why Us?
RDP is also an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are bank holidays included in addition to 25 days of holiday, bonus schemes, an on-site recreational room and events organised by both RDP and the team.
Ask any member of the team and they’ll tell you how welcoming we are all, and we can’t wait to welcome you to the RDP family and help you grow both professionally and as an individual.
- A competitive salary based on experience and industry benchmarks with yearly salary reviews
- Twice yearly bonuses
- A flexible working environment
- 25 days annual leave + Long Service Award of one extra day annual holiday for every 5 years worked
- Life assurance
- Pension scheme (4% employers’ contribution)
At RDP we embrace diversity and equal opportunity, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
